Credit Control & Debt Collection
For accounts in arrears Inzalo UMS assists municipalities in the collection of arrears via our extensive credit control process. This process is software driven via our credit control software which is linked to the Billing System from where accounts are listed for credit control on a daily basis and includes the disruption of services to consumers.
Where consumers react with payments on arrears the services are normalised. In instances where there is no reaction to disruption of services we regularly investigate the installations for illegal connections and by-passes. In the absence of the latter the account is referred to the municipality as either indigent, in which case the respective indigent registration process is initiated or in the case of delinquent consumers the account would then be handed over for debt collection.
Indigent Vetting & Registrations
Indigents and the ability to manage service delivery to this sector is supported via policy content and the creation and maintenance of an Indigent Register to allow for Free Basic Services to indigents. Inzalo UMS can assist municipalities with the processes of the review and updating of Indigent Policy as well as establishing and maintaining a current Indigent Register.
The current Indigent Policies are reviewed by Inzalo UMS to ensure a framework and structure to support poverty alleviation and to ensure the provision of Free Basic Services where necessary.
This process leading up to an approved Indigent Register commences with registration of the indigent consumer, the electronic vetting of their financial status, the physical inspection of the consumers household and the recommendation on the consumers application via a comprehensive report to the municipality. This report includes our findings of either supporting the indigent application or where it is found that the consumer is able to honour the payments for municipal services, a recommendation from us that the municipality rejects the application. Once all the applications have been vetted and approved regular verifications by Inzalo UMS is performed to update the register.